BUSINESS PROCESS IMPROVEMENT
also called Business Excellence Management



Business Process Improvement (BPI) is a systematic approach to help an organisation optimise its underlying processes to achieve more efficient results.  
It should be noted that BPI focuses on "doing things right" more than it does on "doing the right thing". In essence, BPI attempts to reduce variation and/or wastage in processes, so that the desired outcome can be achieved with better utilisation of resources.

BPI works by:

Defining the organisations’ strategic goals and purposes 
(Who are we, what do we do, and why do we do it?)
Determining the organisations’ customers (or stakeholders) 
(Who do we serve?)
Aligning the business processes to realise the organisations’ goals 
(How do we do it  better?)


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